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Meet the Teams - find out who does what at Solon

Our workforce is split into several teams, with each team having their own area of responsibility.

The teams are:


Senior Management Team (SMT)
The SMT meet fortnightly to discuss any operational issues and to check progress on Service Improvements.  The SMT report to the Solon Board.

Housing Services
Housing Services cover the management of your home. This includes collecting rent, dealing with problems of antisocial behaviour, managing estates and communal areas, assisting you to move into your new home and to move out. All residents have a Housing Officer and you can contact them to discuss any problems or queries you may have about your tenancy. They report to the Director of Housing.

Customer Services
Our Customer Service team is here for you to answer any questions regarding your tenancy and home. They sit in a call-centre that aims to resolve queries at the first point of contact, such as taking rent payments or making appointments for a repair. They also report to the Director of Housing.

Asset Management
The Repairs and Maintenance Team is split into two - one side manages the planned maintenance, such as kitchen and window replacements, and the other side manages the day-to-day repairs, such as a leak or a tap not working. They report to the Director of Development and Asset Management.

The Development team is responsible for overseeing the development of new properties and managing any repairs (known as defects) for the first year once people have moved in. They report to the Director of Development and Asset Management.

Supported Housing
The Supported Housing team is responsible for overseeing our supported housing homes managed by other agencies and Rackfield House. Rackfield House is located in Bath and is our only directly managed supported housing scheme. They report to the Supported Housing Services Manager.

Corporate Services Team
Corporate Services is responsible for overseeing HR and service improvement, including performance management as well as looking after the Board and Committees. They report to the Chief Executive.

Finance Team
The Finance team is responsible for overseeing the accounts at Solon, including managing IT. They report to the Finance Director

Solon Behaviours
All staff at Solon have different responsibilities, however, everyone has committed to the Solon Behaviours. This is a list of 7 sets of behaviours, such as "putting the customer first and treating them with respect". It makes it clear what behaviour you can expect from Solon staff and also, what staff can expect from their colleagues and managers. To view the behaviours, click here.

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