Our Performance

The Board has set us the aim of becoming a 3 star service by September 2012.  This would make us a top level organisation.

We were inspected by the Audit Commission in 2009.  They looked at three service areas - Day to day repairs; gas servicing; and relets. We were assessed in these areas as "weaknesses outweighing strengths" with "uncertain prospects for improvement".  Since then we have been working hard to improve our services.  Read more on our Service Improvement pages.

In March 2011 we invited a consultant called YCChange to come in and pretend to be inspectors.  We called this a mock inspection.  The inspector had previously worked for the Audit Commission and had experience of completing inspections in lots of housing associations across the country.  The inspectors met with residents, staff and our Board and looked at our paperwork and computer systems.  Their report is available to download on the right.  The good news is that they found that we have improved!  We are really pleased with the results.  YCChange also gave us lots of recommendations advising us what we needed to do to get to 3 stars.  We are now putting these recommendations into action.

Download our performance report on the right of this page to see how we are doing.