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Service Standards

Service Standards are our commitments to our customers. They tell you the level of customer service you should receive and what to do if you have a complaint about the service.

Working with you, the residents, we have developed 14 service standards.  These cover the main services you receive from us.

The services covered are:
  • Aids and Adaptations
  • Antisocial Behaviour, Domestic Abuse and Harassment
  • Communal Areas
  • Complaints
  • Customer Care
  • Day to Day Repairs
  • Equality and Diversity
  • Gas Servicing
  • Major Works
  • Moving into your New Home
  • Rent Collection
  • Resident Involvement
  • Support
  • Working in your Home
If you would like to comment on our performance and let us know how we are doing, please complete a feedback form on this website, or get in touch with us using the details on our Contact Us page.

Read about our current performance on "Our Performance" page. 

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1, Newfoundland Court, St Paul Street, Bristol BS2 8AN
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