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We use a range of tools to help us check if we are meeting our service standards, such as key performance indicators, satisfaction surveys, automated telephone surveys, office observations, file audits and random checks.

The Service Standards were agreed with residents and it is important that we get feedback from residents about whether or not we are meeting them.  If you have questions or comments about the standards, please get in touch - Contact us.

If you would like to be involved in our future process of monitoring our standards, please contact Rebecca Bellingham on 0117 9167 792 or rebecca_bellingham@solonswha.co.uk 



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