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Have your say on our merger proposal

Solon South West and United Communities are exploring the prospect of merging to create a new, improved housing association to benefit our residents and communities across Bristol and the surrounding areas.

We believe that by combining the two housing associations into one, we can deliver a better housing service to you, our residents.

We now want to know what you think before we make a final decision on whether to merge or not. You can share your views during our resident consultation between 1 August and 22 September and find further details below.

*** Resident consultation now extended to 22 September 2020***

Read all of this already? Then click here to have your say now.

Why do we want to merge?

Solon South West and United Communities have a great deal in common - including our vision and values. We are of a similar size, both Bristol-based (see map below) strongly connected with our local communities and already work together.

We share the same ambitions for improving customer service and resident involvement. By coming together, and combining our workforce, we can achieve much more than if we remain as we are.

A merger will also enable our organisations to maintain our joint heritage and have greater influence in making the case for more affordable housing and stronger communities in Bristol and surrounding areas. 

Under the proposals, Solon and United Communities would come together as one new organisation with a new name, working together to ensure we provide you with a safe and comfortable home, and the related services that you need.


How will the merger benefit you?

By combining our resources through merger, we would be able to offer you:
  • An accessible and modern customer officerFast, high quality and consistent customer service focused on personal approach
  • A self-service portal on a new website enabling you to contact us at any time and request things to be done
  • Faster and more effective response to anti-social behaviour
  • An annual home safety MOT
  • An ongoing annual programme of improvements to the quality of communal areas in flats
  • A major overhaul of how you report repairs and track their progress and give feedback when the work is done
  • (For shared owners) the option of paying us to do your repairs rather than having to find your own contractors
  • An annual programme of improvements to the energy efficiency of the homes we manage 
  • Genuine resident involvement in the running of the new association
  • A proposed five-year programme of £10 million investment on home improvements plus around 500 newly built homes
Have your say in a way that suits you

We are holding two online video discussions about the merger as a whole, where residents will have the opportunity to ask questions of the Chairs of both associations and give feedback on the proposed merger.

We are also holding three online focus group sessions with the Chief Executives, where residents will have the opportunity to ask questions about our Customer Service Proposal.

You can register for these events (detailed below) and provide feedback by clicking here. A member of our team will then get in touch to provide further details about the events.

Online discussion of the proposed merger with the Board Chairs

  • Thursday 20th August 6pm-7pm
  • Wednesday 9th September 5pm-6pm

Online Focus Group discussion of the Customer Service Proposal with the Chief Executives
  • Tuesday 11th August 4pm-5:30pm
  • Tuesday 1st September 12:30pm-2pm
  • Monday 14th September 3pm-4:30pm

For further information, please download our merger leaflet and Customer Service Proposal by clicking on the links in the right panel above.

If you have any further questions or would prefer to send us feedback via email, please get in touch using the following email address: haveyoursay@solonswha.co.uk
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