If you would like to request a repair please use the form below.

For an emergency or urgent repair, please call 0117 9167777.

When the office is CLOSED, please call;

Gregor Heating on 0117 9479034 for all GAS HEATING repairs.
For all other emergencies (including ELECTRIC HEATING) call Novus on 0117 9386899.

Don't forget, if your repair is an emergency or urgent, please telephone 0117 9167777 and talk to our repairs team.

What is an emergency or urgent repair?
Information on repair appointments
Am I responsible for the repair?

Note: please complete all fields marked with a *

* First Name:

* Surname:

* Address:

* Email address:

* Telephone number:

* Your message (please include as much detail as possible):

Have you contacted us about this before?:

YesNo

If you have a photo of your repair, please upload it here:

Upload:Upload file

Please indicate your preferred times for an appointment:

Monday AM
Monday PM
Tuesday AM
Tuesday PM
Wednesday AM
Wednesday PM
Thursday AM
Thursday PM
Friday AM
Friday PM

How would you like us to contact you to arrange an appointment?:

How long will it take to carry out the repair?
It will depend on how your repair is prioritised;

!!! Emergency - We will come and make your home safe within 24 hours

!! Urgent - We will come to your home and complete within 5 working days

! Normal - We will come to your home and complete within 20 working days

Please see pages 14-16 in your "Repairs and Improvements" handbook for full details

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