Brighter Places
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Report a Repair

If you would like to request a repair please use the form below. 

For an emergency or urgent repair, please call 0117 9167777.

When the office is CLOSED, please call;
  • Gregor Heating on 0117 947 9034 for all GAS HEATING repairs.
  • For all other emergencies (including ELECTRIC HEATING) call MD Group on 0330 726 0193.
Don't forget, if your repair is an emergency or urgent, please telephone 0117 9167777 and talk to our repairs team.

What is an emergency or urgent repair?

Information on repair appointments

Am I responsible for the repair?
Note: please complete all fields marked with a * 

Have you contacted us about this before?:
If you have a photo of your repair, please upload it here:
Please indicate your preferred times for an appointment:

How long will it take to carry out the repair?
It will depend on how your repair is prioritised;

!!! Emergency - We will come and make your home safe within 24 hours

!! Urgent - We will come to your home and complete within 5 working days

! Normal - We will come to your home and complete within 20 working days

Please see pages 14-16 in your "Repairs and Improvements" handbook for full details
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Brighter Places, Eden House,
10 Eastgate Office Park, Eastgate Road, Bristol BS5 6XX

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