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Policies & procedures
We have policies and procedures for all our services. They give you detailed information about our services and how we operate.
Would you like to comment on our Compensation Policy?
Click
here
for a copy of the policy
Click
here
to complete the survey (It's only six questions!)
Our policies and procedures guide us to deliver a consistent service.
Download our key policies here to find out more about our services.
Aids & Adaptations
Antisocial Behaviour
Business Plan 2011-14
Comments, Compliments and Complaints
Customer Service and Choice Strategy
Cyclical Decorating Policy
Decent Homes Standard Policy
Disability Equality Scheme
Disability Equality Plan
Equality and Diversity Strategy
Feedback Policy
Gas Servicing Policy
Racial Harassment Policy
Rent Arrears Policy
Resident Involvement Strategy
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1, Newfoundland Court, St Paul Street, Bristol BS2 8AN
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