• History of Solon
• Mission Statement
• Where We Work
• Who We Work With
• Senior Management Team
• Board of Management
• Scheduled Board Meetings
• Publications
• Policies
• Job Vacancies
• Service Standards
• Our Performance

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Vision

Our vision is to deliver excellent customer service.

Mission Statement

We will achieve our vision by involving and engaging with our residents, and improving our performance where it really matters to customers, such as in repairs and maintenance.  We will measure "excellence" through achieving high levels of customer satisfaction, and maintaining financial viability to ensure we can continue to deliver for current and future residents.

Strategic Objectives

1. To procure new permanent homes to;
• Meet significant local housing needs and tackle homelessness
• Achieve growth to gain the financial and other benefits of scale, spread overhead costs and become more efficient and cost effective
• Develop a diverse portfolio with a larger proportion of new-build homes which are more sustainable and cost effective to occupy and maintain
• Replace temporary housing with permanent stock over which Solon has more control
2. To deliver cost effective, quality, customer focused and responsive housing management services which meet customers' needs and expectations and maintain the efficiency of the business
3. To deliver cost effective, quality, customer focused and responsive maintenance and reinvestment services which meet customers' needs and expectations and ensure that our housing is maintained in good condition and to current standards
4. To deliver cost effective, quality ,customer focused and responsive supported housing services which meet customers' needs and expectations
5. To improve the standard of customer care and communication, and increase the involvement of residents in the management of their homes, enabling them to influence the quality and delivery of all services, thereby improving customer satisfaction. To extend the standards of customer care and involvement to residents of supported housing managed by agents
6. To prioritise equality and diversity issues in all areas of activity and conduct all work in accordance with Solon's Equalities and Diversity Policy and Code of Practice
7. To participate in urban regeneration, community development and neighborhood management to tackle social exclusion and create sustainable communities
8. To remain a viable social business and maintain a secure income stream
9. To improve Solon's efficiency and effectiveness , and make a positive contribution to the governments efficiency agenda
10. To develop and maintain a well-motivated and effective workforce
11. To ensure that Solon is properly governed by a strong Board of Management and Senior Management Team.