The Customer Services Department is the name given to the department that provides all the housing related services to residents and applicants. There are three team within this department who provide the services;

Housing Services deal with the letting of empty homes, tenancy advice, rent collection and help with Housing Benefit, and dealing with antisocial behaviour. Housing Officers will also be able to offer assistance if residents get into difficulties paying their rent.

Asset Management covers the repair, maintenance and improvement of our homes. This includes the servicing of gas appliances and fire alarms.

Supported Housing covers the direct management of our Hostel at Rackfield House and several other supported housing projects where we provide the building but the residential support is provided by a managing agent. We also have a Tenancy Support Officer who can provide support and assistance with things like debt or household management for residents who require some extra help.